Returns & Refunds Policy

Qingdao Fashengyuan Co., Ltd.
Last Updated: November 3, 2026

We supply human hair wigs, bundles, closures, frontals, hair extensions, and private-label products to wholesale buyers, salons, distributors, and hair brands.

We want you to understand our order, return, and refund procedures before making a purchase. Please review this policy together with your quotation, proforma invoice, and written order confirmation.

1. Scope of This Policy

This policy is intended for business-to-business purchases. Many of our products are made to order according to the buyer’s approved specifications.

Any order-specific terms agreed in writing before purchase will apply to that order where they differ from this policy, subject to applicable law. Nothing in this policy excludes rights or remedies that cannot legally be excluded.

2. Samples and Quality Evaluation

We recommend purchasing samples before placing a bulk order, particularly for new products or custom specifications.

Sample products and international shipping are chargeable unless otherwise agreed in writing. Sample fees are not automatically refundable or credited toward future orders. Any sample-cost credit must be agreed before purchase.

Samples remain eligible for review if they contain a manufacturing defect or do not match the confirmed specifications.

An approved sample and written specifications will serve as references for bulk production. Any agreed tolerances should be recorded before production begins.

3. Order Confirmation and Changes

Before production, please carefully check and approve:

• Product type and quantity

• Hair type, length, texture, and color

• Density, lace type, cap construction, and size, where applicable

• Custom labels and packaging artwork

• Delivery address and shipping arrangements

Changes requested after approval may affect pricing and lead times. Once materials have been purchased or production has started, some changes may no longer be possible.

4. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Before production: We will confirm whether cancellation is possible and identify any reasonable, documented costs already incurred specifically for your order. Any deductions must be consistent with the agreed order terms and applicable law.

After production begins: Cancellation for a change of mind may not be available for made-to-order or personalized products. We will review the production stage and confirm any available options and related costs in writing.

After shipment: An order cannot normally be stopped or canceled. Any return or quality claim will be handled under the relevant sections below.

5. Change-of-Mind Returns

Unless agreed in writing before purchase, we generally do not accept change-of-mind returns or exchanges for products correctly manufactured to the buyer’s approved specifications.

This includes custom colors, textures, lengths, densities, cap constructions, and branded packaging.

If ready-stock products are offered, any voluntary return terms must be confirmed before purchase.

These restrictions do not prevent claims concerning manufacturing defects, incorrect goods, shortages, or other issues for which we are responsible.

6. Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery. If you identify a defect, incorrect item, or shortage, contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

• Your order number or proforma invoice number

• The affected product and quantity

• A clear description of the issue

• Photos or videos showing the problem

• Packaging and shipping-label images, where relevant

For problems that become apparent only during reasonable use or testing, please contact us promptly after discovery.

The suggested reporting period helps us investigate quickly. It does not automatically invalidate a legitimate claim or restrict rights that cannot legally be excluded.

We may request additional information or a return for inspection. Where an issue is confirmed to be our responsibility, we will arrange an appropriate remedy, which may include repair, replacement, reshipment, or a partial or full refund for the affected goods.

7. Product Condition and Hair Care

While a claim is being assessed, please preserve the affected goods and avoid unnecessary washing, wearing, cutting, coloring, bleaching, or other alterations.

Alterations can make it harder to identify the cause of a problem. However, alteration or use does not automatically invalidate a claim concerning a pre-existing defect.

Natural hair may show reasonable variations in appearance, texture, and color. Product performance also depends on the agreed hair specifications and subsequent care.

Normal wear or damage caused by improper care, excessive heat, or unsuitable chemical processing is generally not a manufacturing defect. Reports of excessive shedding, abnormal tangling, or construction faults will be assessed against the agreed specifications and available evidence.

8. Return Authorization and Shipping Costs

Please contact us before returning any goods. We will confirm whether a return is required and provide the correct address and shipping instructions.

Please use a trackable shipping service and retain proof of dispatch. Follow the agreed customs instructions and accurately describe the returned goods.

Where a return is required because of our confirmed error or manufacturing defect, we will arrange or reimburse reasonable return shipping costs agreed in advance.

For any approved discretionary return, the buyer’s shipping costs and other applicable charges will be confirmed before the return is authorized.

9. Refund Processing

After reviewing the claim and, where required, inspecting returned goods, we will confirm the decision and explain the proposed resolution.

If a refund is approved, we will confirm the amount and processing timeframe in writing. Refunds will normally be issued through the original payment method unless another method is agreed.

Bank and payment-provider processing times may vary. Any proposed deductions will be explained and must be consistent with the agreed terms and applicable law.

10. Shipping Damage, Delays, and Lost Parcels

For visible package damage or suspected missing contents, please contact us promptly, preferably within 48 hours of delivery, and keep the packaging.

Photos, shipping labels, receiving records, and an unboxing video can help with the investigation. An unboxing video is helpful but is not mandatory for submitting a claim.

If a shipment is delayed or appears lost, please contact us so we can investigate with the carrier. A delivery scan alone will not automatically resolve a dispute about missing contents.

Responsibility and any remedy will be assessed using the agreed shipping terms, carrier findings, available evidence, and applicable law.

11. Contact Us

For cancellation requests, returns, or quality concerns, please contact:

Qingdao Fashengyuan Co., Ltd.
Email: qingdaofashengyuan@163.com
WhatsApp: +86 13210253503
Location: Qingdao, Shandong, China

Please include your order number and a brief description of your request.

Return address: Contact us for return authorization and the correct return address before sending any goods.

12. Policy Updates

We may update this policy from time to time. Updates will apply to future orders and will not change previously agreed order terms without agreement.